[Prev][Next][Index][Thread]
fwd mssg from Ted Pirsig
> John,
>
> Could you please forward this message to the list?
>
> Thanks,
>
> -Ted
>
>
>
> -------------------------------------------------
>
>
> Hi all,
>
> I'm _almost_ out the door to Japan, but a bit of business came up that I
> think deserves attention from you.
>
> Enaba transformer is refusing to honor their warranty on six transformers,
> circumstances as follows:
>
> 9,000-volt solid-state units are installed three per sign on two hanging
> window-type signs. In order to hand the client a sign with just one cord to
> plug in, I cut the cords and wire them together into a single junction box
> on the sign.
>
> The signs work fine for 10 months and then one by one over a period of
> several months the transformers start turning themselves on and off, at random.
>
> In order to spare the client a long wait AND to save myself two trips, I
> order six more units ahead of time and make one trip to the site (a half-day
> drive) and replace all six on both signs, returning the units to Interstate
> Electric who in turn passed them back to Enaba.
>
> Enaba claims that cutting the cords voids their warranty, and that it "may
> have contributed to the transformers failing". I feel that cutting the cords
> is a standard proceedure when doing this kind of sign, do not see how it
> could possibly contribute to their failure, and that if such conditions do
> indeed void the warranty it should be specifically pointed out (not just the
> general disclaimer "alteration of unit blah blah blah...").
>
> My feelings of course are of insult heaped upon injury -- bad enough that I
> had to spend a day of my time honoring my warranty because their units
> failed, I have to eat a $348 transformer bill on top of it?
>
> How about a poll? Did Ted mess-up big time, engineering-wise, by altering
> the power cord? Is Enaba full of beans? When I mentioned my intent to post
> my experience with Enaba on this mailing list, they said they would consider
> lawsuit. I said so be it.
>
> Perhaps you could cast a vote by calling Lee at Enaba (who discussed this
> case with the president of the company; the final decision was the
> president's) at 310-533-1122, fax 310-533-1183. Let 'em know what you think.
>
> Thanks,
>
> -Ted Pirsig
>