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Re: Enaba transformers
Ah, just got the first batch of mail from Kenny. Concerning the Enaba
transformers:
> I asked
>for Lee and was told that there was no Lee working there
How mysterious. Lee was who Monica referred me to when I asked for her boss.
Lee told me there was no one further up the ladder to talk to -- only the
company president, whom Lee spoke for.
There was no "warning not to cut", etc. ahead of time -- my first dealing
with Enaba was after the transformers had failed, over a year after
purchasing them.
The pull-chains were not cut ahead of time -- I'd made a first repair trip
to the site when I was under the mistaken impression that only one unit was
out. At that time I saw that one of the pull-chains was mysteriously
missing, asked the restaurant personnel about it, and they said that they
never used them anyway, it was on a remote switch. The way the chains are
configured on these transformers I saw that it was possible to "loose" the
chain inside the case, so after making sure that they were all in the "on"
position I clipped the rest (rather than risk the chance that someone would
pull it and then it disappear into the case). The transformers all failed
with the chains in place.
> I think he was
>being a little daring -- considering the obvious complexity of the sign and
>the distance involved for service.
Customer required that the sign be something they could simply hang in
place...two or three ferromagnetic-type transformers would have been
unrealistic for a plex-box window sign...NEXT time I know what to tell the
customer!
>On electronic trans, everyone I spoke to said that if you cut the cord it's
>over: warrantee void.
I had some returns with Tunewell transformers -- cords were cut and there
was never any problem. Thus my surprise on this one.
> BTW what do "they" say
>about a large sign that req. several supplies to run it?
"You should have contacted us and we would have designed a special unit for
this application." I kid you not.
>p.s. send me one of the dead Enabas, I'll reverse engineer (assuming it's not
>potted in epoxy) it and let you know for sure if their 'argument' holds water.
Unfortunately all six were sent to Enaba (for evaluation as to warranty
claim) and none returned to me.
Thanks everyone for at least making me feel not alone on this ... I still
owe Interstate for the dead units (at a time when cash is scarce) -- along
with my check I'll send them some "comments" about the product they sell....
-Ted Pirsig